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terms and conditions

By using this website or by placing an order you are accepting the terms outlined within Lighting Wholesaler Online's Terms & Conditions and Legal Disclaimer and the shipping and returns policies outlined in Customer Service.

Lighting Wholesaler Online and its affiliates provide their services to you on the following terms and conditions:

  • You can lawfully enter into and form contracts under Australian law.
  • You are familiar with the local laws of your country and the customs policies of your country and agree that you will be responsible for compliance with all local laws which may restrict the importation of certain goods and that you alone will be responsible for payment of any taxes, duties or charges which may be imposed by any relevant regulatory authority on the goods purchased on this site.
  • The site may only be used for lawful purposes and in a lawful manner. When ordering from Lighting Wholesaler you are the purchaser of the goods and must comply with all applicable laws and regulations in your country. It is your responsibility to investigate and ensure that you can lawfully purchase the goods you order.
  • You understand that unless stated otherwise all prices are in Australian Dollars (AUD) and inclusive of Australian Goods and Services Tax (GST).
  • You have familiarised yourself with Lighting Wholesaler's Customer Service information, including our Orders and Shipping Policy and Returns Policy.
  • Please see Customer Service for more information here.
  • You understand that, to the fullest extent permitted by law, Lighting Wholesaler makes no warranties of any kind whatsoever whether express or implied, and specifically no warranty of merchantability or fitness for a particular purpose and in no event shall Lighting Wholesaler be liable, whether in contract or tort for any damages to the user in respect of economic loss, any loss or damage to property or death or injury to any person of whatever nature and however or wherever sustained that arises out of or is in any way connected with the purchase or delivery of any product.
  • The Lighting Wholesaler Online site or any portion of the site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose that is not expressly permitted by Lighting Wholesaler.
  • Lighting Wholesaler Online reserves the right to refuse service, terminate accounts or cancel orders in its discretion, including, without limitation if Lighting Wholesaler believes that customer conduct violates applicable law or is harmful to the interests of Lighting Wholesaler.
  • You have read and understood the Legal Disclaimer below.

Legal disclaimer

Lighting Wholesaler Online provides this website as guidelines for convenience only, not as professional advice, upon the condition that the user, by receiving or reading the material contained on this website, agrees not to act in reliance upon it without first satisfying himself/herself by independent inquiry or advice as to the suitability, appropriateness, relevance, nature, fitness or purpose, likely side effects or long term effects, accuracy, reliability or otherwise of that material, having regard (without limitation) to the physical condition of the user and his/her general fitness or medical condition.

The user agrees that the user shall not have, make or bring an action, suit, claim, demand or proceedings against Lighting Wholesaler for damages, compensation, losses, costs, expenses, orders or any other legal or equitable remedy should any such material be found to be incorrect, inaccurate, erroneous, defective, deceptive or misleading, whether caused by negligence of Lighting Wholesaler or any other cause whatsoever.

Shipping Policy

  • We only ship within Australia & NZ.
  • Delivery is via third party courier.
  • We will only deliver Products ordered through the Site to a location where delivery services can be provided by courier companies.

Damage during shipping

Lighting Wholesaler Online insures all goods on dispatch, but takes no responsibility on goods damaged during shipping and accepted by customers at delivery. It is essential that customers check all received goods before signing off. Lighting Wholesaler Online will dispatch replacement merchandise to customers for goods damaged in transit and who have followed the correct procedure.

Acceptance or rejection of an order

Lighting Wholesaler Online reserve the right to accept or reject your order for any reason, including if the requested Product is not available, if there is an error in the price or the product description posted on the Site or in your order.

Returns

Lighting Wholesaler Online chargess 15% of total amount restocking fee for change of mind return goods. Customers must fill an order and return form to request return of received goods.

Lighting Wholesaler Online will assess the claim. Customers may be contacted for more details by calls or emails.

If a claim is accepted, one of options below will be taken:

  • Exchange products
  • Refund

Customers is liable to pay return shipping cost. A 15% restocking fee will apply for refund.

Subject to availability, if products ordered by the customer are not available in 7 working days from the date payment is made, the customer may claim to get a full refund. This clause does not apply to any pre-order products.